By it's own admission Hackney Council says people are interested in using the service. (The council said: "An increase (in FOI requests) in the lead up to national and local elections was expected, but has continued as a result of interest in the Council’s reaction to cuts in spending and as a result of increased awareness of the legislation. The number of complex requests also appears to be increasing.")
The Council replied: "The council's target is to provide information requested under the Freedom of Information Act within 20 working days. 85% is the Council's minimum."